Hesitating to splurge on a moisturizer or serum from YesStyle? Before you pull out your credit card, here's what the reviews don't always tell you.
YesStyle is not a scam, but ordering from it comes with real risks that most guides gloss over. Delivery times of 2 to 5 weeks from Hong Kong, unpredictable customs fees over 150 euros, and sometimes damaged packaging upon arrival: this is what the 101,300 Trustpilot reviews (score 4.3/5) reveal once you look closely. This guide sorts through it all, unfiltered, so you can make an informed decision.
Looking for an alternative with stock in France, delivered in 48 hours, and no customs surprises? Free skin diagnosis included to help you target the right products. (view the Korean skincare catalog)
What YesStyle really is before you order 🧐
YesStyle is a marketplace founded in Hong Kong in 2006, specializing in Asian fashion and beauty. It doesn't manufacture anything: it aggregates third-party sellers who sell Korean, Japanese, and Chinese brands. In concrete terms, you order from France from a company based in Hong Kong, which explains most of its operational limitations.
The catalog is massive, over 80,000 references, with brands like COSRX, Beauty of Joseon, Medicube, and Laneige, often priced 20 to 40% lower than specialized European stores. This is the main appeal, and it is real. It's not comparable to Shein: YesStyle sells authentic products from established brands, not copies. The real question is not the reliability of the products themselves, but the overall shopping experience.
YesStyle delivery times in France, the quantified reality ⏱️
This is the point that generates the most frustration, and queries like "YesStyle delivery time" or "YesStyle shipping time" account for several thousand monthly searches in France, a sign of real frustration that is poorly addressed on the site itself.
YesStyle advertises delivery times of 7 to 20 business days, but experience feedback on Trustpilot indicates 2 to 5 weeks in practice, sometimes longer during peak periods (end of year, sales). The package departs from Hong Kong or warehouses in Korea depending on the sellers, passes through French customs, then goes through a local service provider. Each of these steps can delay the order for several days, and package tracking often remains imprecise during transit.
YesStyle customs fees, the hidden cost 🚨
Since July 1, 2021, imports from non-EU countries are subject to French VAT from the first euro. YesStyle generally collects this VAT at the time of purchase via the IOSS system, which prevents customs blockage in most cases.
However, be aware: orders exceeding 150 euros are likely to be held by French customs for verification and may incur additional customs duties (approximately 3.7% for cosmetics). In practice, orders under 150 euros generally arrive without unexpected fees. Above that, the risk increases and can add 15 to 25 euros to an order of 180 euros, for example.
YesStyle products: authentic or counterfeit? ✅
The vast majority of products sold on YesStyle are authentic. The platform works with official distributors and established brands. Counterfeit cases are marginal and mainly concern lesser-known third-party sellers.
The real point of friction is not authenticity, but the condition of the packaging upon arrival. Reviews regularly mention crumpled boxes or bottles that have leaked during transit. Liquid cosmetics (toners, serums, cleansing oils) are the most exposed during transit for several weeks. According to an analysis of Trustpilot FR reviews, over 30% of negative reviews mention packaging condition or a delivery issue, compared to less than 10% that question product authenticity.
Expert advice: many rely on "closed product" photos in reviews to judge quality. This type of review says nothing about the texture or actual results; it mainly serves to unlock YesStyle loyalty credits. Instead, look for reviews with photos of the product open or applied to the skin; they are much more reliable.
Can YesStyle reviews really be trusted? 🤔
This is a question that often comes up on Reddit, in communities dedicated to Asian skincare. The mechanism is well-known: YesStyle offers store credit for every review left, with a bonus if a photo is attached. As a result, some reviews are written to get the credit rather than to share a real product experience, often with a photo of the unopened package and an overly enthusiastic review without details.
This doesn't mean all reviews are useless. More experienced users filter differently: they prioritize long reviews with photos of the product in use, which compare the effect to other known references, and are wary of overly generic formulations or those that resemble a copy-paste of the product description.
YesStyle customer service, what reviews say 📩
This is the most divisive point. The platform has a rating of 4.3/5 on Trustpilot from over 99,000 reviews, which places it in acceptable territory for an e-commerce site, with 70% 5-star reviews. For comparison, specialized European K-Beauty stores like Holy Skin have 4.9/5 from 1200+ reviews.
Recurring complaints in negative reviews:
- Slow responses in case of lost or damaged packages
- Partial refunds offered instead of a full reshipment
- Customer service only in English via chat
- Imprecise order tracking during transit
Positive reviews, conversely, highlight the rich catalog, attractive prices, and smooth deliveries for modest orders under 80 euros.
YesStyle vs French K-Beauty stores, what to choose? 🛒
There is no absolute right or wrong choice, only different trade-offs depending on your priority.
| Your situation | The right choice |
|---|---|
| Specific item unavailable elsewhere, you can wait | YesStyle, under 100 euros for a first test |
| You want to build a complete routine or offer a product | Store with stock in France, fast delivery |
| You're discovering K-Beauty, you don't know where to start | A skin diagnosis before choosing |
To go further on the brands available on both sides, our guide to the best Korean brands details what differentiates each option by skin type.
Verdict, should you order from YesStyle in 2026? 🎯
YesStyle is not a fraudulent site. The products are authentic, the prices are genuinely competitive, and many orders go smoothly. The problem is structural: a Hong Kong-based platform cannot offer the same logistical reliability as a stock based in Europe, and its customer service is not scaled to handle claims in French.
Three key takeaways: products are authentic but packaging and long transit remain the real risk, customs fees practically only apply beyond 150 euros, and the most reliable reviews are those showing the product in use rather than the closed package.
If you want a curated selection of the best Korean brands, delivered in 2 to 3 days with a free skin diagnosis, you can explore our Korean serum catalog, our Korean moisturizers, or take the free skin diagnosis to know exactly what to choose.
6 comments
Yes is NOT a good company. I tried to contact them, because I didn’t want the products. I got a “we will enventually contact you.” email . They did not respond. Their site said I could cancel before they shipped. I contacted them,. I checked and my order had not yet been assembled, let alone shipped.. I canceled my order and They immediately wrote back and said it had been shipped. DO NOT ORDER FROM THEM. VERY DISHONEST.
ATTENTION!!!!!! Ne commandez jamais sur ce site!!! Ce sont des voleurs!!! Déjà la livraison prend une éternité. Pour cette raison, j’avais décidé de refuser la réception du colis, ce qui est mon droit. Une fois fait, je vais sur le site afin de voir comment se déroulera le remboursement, et je découvre que par principe, cela se fait automatiquement sous forme de crédit à réutiliser sur le site. Je cherche donc à les contacter via Chat, et on me répond qu’étant donnée que j’ai refusé la réception, le colis leur sera certes retourné, mais que je ne serais pas du tout remboursée. Je devais le réception et retourner moi-même les produits! Je pense qu’ils n’étaient pas contents car les retours se font à nos frais (et vu leur mauvaise foi, ils trouveront des excuses pour ne pas rembourser), tandis qu’un retour à expéditeur se fait à leur frais. J’ai tenté de les contacter à nouveau, et là le choc: une fois que j’indiquais la raison de mon contacte, je n’étais plus mis en relation avec quelqu’un, et lorsque je relançais, on me demandait constamment encore la raison de ma demande. Ils ont donc fait expres de ne plus me mettre en contact avec leurs agents!! Que des voleurs! Par ailleurs, sur d’autres sites d’avis, leurs les commentaires sont négatifs, ils répondent en français en cherchant à montrer qu’ils sont commerciaux. Mais d’une part comme je viens de le dire, c’est faux. Et aussi en fait sur le Chat, ils ne parlent qu’en anglais. Donc le fait que sur internet ils écrivent en français montrent qu’ils cherchent à attirer la clientèle français et les mette en confiance.
Heureusement que j’avais payé avec Paypal car j’ai découvert qu’ils pouvaient nous rembourser. Je leur ai montré que j’avais refusé la réception et ils m’ont tout de suite remboursé. J’étais super soulagée et contente! Donc attention, ils sont malhonnêtes. Si vous voulez vraiment de type de produits bas de gamme, Amazon les vend sûrement et vous serez mieux protégés.
Et le pire c’est qu’une semaine après mon remboursement, je reçois un mail de leur part me demandant à 3 reprises de clôturer chez Paypal le litige! Ils ont juste le seum que j’ai pu être remboursée et que leur arnaque n’a pas fonctionné. Ils m’ont aussi menacée que dans le cas contraire, ma commande ne serait plus traitée (ce dont je m’en fiche vu que j’ai été remboursée) et que je serais interdite d’autres commande sur leur site !
❌ À FUIR : Service client malhonnête et livraison désastreuse en France !
Cliente fidèle de YesStyle, je vis aujourd’hui une expérience inadmissible. Une partie de ma commande (n°33363908), d’une valeur de 82,73 €, est retournée à leur entrepôt sans jamais m’avoir été livrée. Le transporteur low-cost qu’ils ont choisi (GOFO France) a falsifié le suivi en indiquant “destinataire absent” alors que je suis malade et bloquée chez moi 24h/24. Preuves à l’appui, le livreur n’est jamais passé.
Après des semaines de bataille, YesStyle refuse de me rembourser sur mon moyen de paiement d’origine, essayant de me forcer à accepter un “crédit de magasin” (avoir).
Pire encore : après avoir fini par accepter le remboursement par carte, ils ont amputé mon remboursement de 14,89 € sans aucune explication ni aucun accord de ma part ! Ils se cachent derrière une “faveur exceptionnelle” alors que la loi française (Article L221-15 du Code de la consommation) stipule que le vendeur est responsable de plein droit de la livraison de bout en bout.
C’est du vol manifeste et une violation flagrante des droits des consommateurs européens.
Si vous êtes en Europe, fuyez ce site. Ils encaissent votre argent mais vous volent si leur transporteur incompétent perd votre colis ! Un service client d’une malhonnêteté rare.
I would never recommend buying cosmetics from yesstyle.
I placed an order and waited an entire month for delivery. The package was shipped through SF China. On the day of delivery, I received no notification at all—no email, no text message, and no phone call, even though I provided all my contact details when placing the order.
I was at home all day, and no one even attempted to deliver the package. When I checked the tracking information, it simply said that the parcel had been left at a post office for customer pickup. However, there was no information about which post office, no pickup code, and no instructions on how to collect it.
I contacted SF China’s customer support, but they never replied. I also contacted YesStyle support, and all they told me was to wait. They did nothing to resolve the issue.
How can companies like this still be allowed to operate in Europe? They should be fined or prevented from doing business until they provide proper customer service.
Overall, I do not recommend buying anything from this store. I ended up with neither my order nor my money.
Juste une escroquerie surtout n’achetez pas sur ce site. Habituée des ventes à distance j’ai voulu tester ce site qui paraissait pas cher. J ai fais une commande payé les frais de livraison. Mais ils me signalent un problème de livraison… et me demandent de repayer les frais pour délivrer à nouveau. Ce que je fais et là encore soit disant impossible de livrer alors que je suis chez moi et que l’adresse n’a toujours pas d’erreur. Donc passez votre chemin ce site est juste une escroquerie…