contact-holy-skin - Holy Skin

Contact – Holy Skin

Have a question about Holy Skin, Korean skincare, your order or your skincare routine?

Our team is here to answer and support you, before and after your purchase.

Frequently asked questions before contacting us

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How long will it take to receive a response?

Our team usually replies within 48 working hours.

During busy periods (sales, holidays, launches), this may take a little longer, but every message is taken care of.

Tip: remember to check your spam folder. Our replies sometimes end up there, especially the first time you contact us.

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I haven't received my order yet, is that normal?

In most cases, yes. An order placed before 11am on a working day ships the same day, then it is handed over to the carrier.

The estimated delivery date is shown on every product page; it depends on the delivery method chosen.

Before contacting us, remember to check:

  • Your shipping confirmation email
  • The tracking link sent by email
  • The parcel status on the carrier’s website
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Where can I track my order?

As soon as your order ships, you’ll receive a tracking email with a link to follow your parcel in real time.

If you’ve created a Holy Skin account, tracking is also available from your customer account.

If the tracking hasn’t updated for 48 business hours, you can contact us.

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The tracking says "delivered" but I haven't received anything, what should I do?

This can happen when:

  • The parcel was left with a neighbor or caretaker
  • It was dropped off at a nearby pickup point
  • The carrier considered the address hard to access

Before writing to us, we recommend that you:

  • Check around your home
  • Contact the carrier with your tracking number

If the parcel still can’t be found, contact us and we’ll help you sort it out.

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I have a question about a routine or a product, can I write to the team?

If your question is about choosing a routine, we recommend starting with our free skin analysis.

It gives you a personalized recommendation based on your skin type and concerns.

It helps you avoid common mistakes (wrong texture, unsuitable ingredient) and decide faster, without waiting for an email reply.

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Can I modify or cancel my order after payment?

Once your order is confirmed, it’s quickly passed on to our fulfillment team.

So it’s not always possible to change or cancel it.

If you’ve just placed your order, contact us as soon as possible: we’ll do our best if it hasn’t shipped yet.

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I haven't found my answer here, what should I do?

If your question isn’t in this FAQ, our team is still available to help.

Use the contact form above and include:

  • Your order number (if you have one)
  • The subject of your request
  • Any useful information

We’ll be happy to get back to you.