Return policy
In accordance with the provisions of Articles L221-18 et seq. of the Consumer Code, the Customer, a non-professional natural person, benefits from a period of fourteen (14) working days from receipt of the Product to exercise his right of withdrawal with the Seller.
No justification is required, and no penalty is applied, with the exception of return costs, for an exchange or refund, in accordance with articles L.221-18 to L.221-28 of the Consumer Code.
However, the return of the Products must comply with the following conditions:
- The Products must be returned in their original packaging and in perfect condition within fourteen (14) days following notification of the Customer's decision to withdraw to the Seller.
- The product must be unused.
- The product and its packaging must be in perfect condition.
- The product must be in its original packaging.
If more than 14 days have passed since purchase, no refund or exchange can be made.
Certain types of goods are not permitted for return, including perishable goods, intimate or sanitary products, hazardous materials or substances, flammable liquids or gases, and certain health and personal care products.
The right of withdrawal may be exercised by email to the address contact@holyskin.fr , clearly notifying the Seller of the Customer's wish to withdraw, while indicating the order number of the contract concerned.
To facilitate return processing, a receipt or proof of purchase is required, and the product must not be returned to the manufacturer.
No refund will be made if the item is not in its original condition, is damaged or incomplete for reasons not attributable to the Seller, or if it is returned more than 14 days after delivery.
An acknowledgement of receipt will be sent to the Customer by the Seller, specifying the steps to follow for the return. The Customer then has fourteen (14) days from the communication of his decision to withdraw to return the goods in perfect condition.
In the event of withdrawal within the stipulated period, only the price of the Product(s) purchased and the delivery costs will be refunded. In the event of a partial return, only the returned product will be refunded. The return costs are the responsibility of the consumer.
REFUNDS
Once the return is received and inspected, an email will be sent to the Customer to inform him of the receipt of the returned item. The refund will be processed automatically on the credit card or initial payment method within the following days.
DELAYED OR MISSING REFUNDS
If no refund has been received, the Customer is invited to check his bank account, contact the credit card company, then his bank. If the problem persists, contact us at contact@holyskin.fr .
SALE OR PROMOTIONAL ITEMS
Sale or promotional items are not refundable.
EXCHANGES
Exchanges are only made for items that are initially defective or damaged. To request an exchange, contact us at contact@holyskin.fr providing a photo of the product. Approval or rejection of the exchange will be notified by email.
SHIPPING
To return a product, contact us by email: contact@holyskin.fr. The shipping costs related to the return are the responsibility of the Customer and are not refundable. The time to receive the exchanged product may vary depending on the location.
Since the Products may be returned by post, the Customer is invited to contact the postal services to find out the amount of the return costs. The use of a tracking number is recommended to confirm the correct receipt of the return, and the Customer is encouraged to include his order number and his name/first name in the return package for precise identification.
